Mystery Shopping offers feedback through your customer's experience and it's the only way to find out how good your service really is. Our Mystery Shopping services are tailored to all sectors and businesses, and we help you discover which marketing measures need to be taken to improve your service. What do customers say about you? Do your employees go above and beyond your customer's expectations? Do you offer the right products? How do you fare compared with competitors? This is just a taste of the information we uncover, but we offer much, much more. Our company has over a million evaluators, who assess their satisfaction as customers, the service they are given and other essential aspects of your business. Mystery Shopping reveals the truth in all its facets about your customer's experience-this is powerful information for your organization.
Mystery Shopping involves the performance of so-called service checks. This means: our evaluators carry out on-site checks to get a first-hand impression on customer experience. The scope of each service check is, of course, predefined. The evaluator does not disclose his or her identity, but acts like any other regular customer, browsing around, seeking advice and assistance from on-site staff members, buying things and playing out a regular customer scenario. The evaluator subsequently submits a detailed report on his or her experience and evaluates the relevant categories. Mystery Shopping operations are applied in all market sectors: fashion, sport, banking, food industry and lots more. INTERNATIONAL SERVICE CHECK has also specialized in serving businesses within the luxury and premium segments.
An evaluator is another word for a Mystery Shopper who acts as a customer...something every person does all the time. The only difference from real life is that the evaluator follows a given scenario and remembers and writes down all details of the mystery shop visit to share with us. Their experience reflects a customer's perspective 100% and the compilation of this information provides hard statistics of your business, such as quality of service, brand and product positioning and knowledge of employees among other aspects. Our evaluators give you the inside scope on your business! We train our evaluators accordingly to assess the quality of your service and we adapt training to each client, sector and needs. They are ready to deal with your sales staff and store managers alike and obtain vital feedback for your business operations and strategy. We find out how to improve your customer's experience, know how to measure it to help you manage it!
Can I be an evaluator?
Of course, apply on our website. Apply now
How do I get an assignment?
Our team will contact you if your profile fits an opening.
How long does an assignment take and how often can I perform them?
An assignment takes up to 15-20 minutes, and they vary every month and within each region.
How much do I make as an evaluator?
Each assignment is paid differently, but we always inform when we offer the assignment.
Should I know about any conditions before signing up?
You can accept or decline an assignment. This is entirely up to you!
Great! Anyone can be an evaluator because we are all customers and have real and daily experiences that are invaluable for Mystery Shopping operations. Assignments are short and easy to perform, so we can do them in our free time. All feedback is filled out online after your assignment. You need to be discrete, attentive and perceptive! Interested?
Do you like to give your opinion on customer service and get paid for it? Join our team of evaluators in your area.