Customer Experience

WHO WE ARE

INTERNATIONAL SERVICE CHECK is among the world’s leading Customer Experience Companies. What does that mean? That for more than two decades we have provided our customers all over the world the precise data and insights that they require in order to optimize their respective services. That also means that we apply sophisticated, extraordinary methods in combination with innovative technology. And that we are extremely good at what we do. Our experienced team carries out service quality checks for some of the world’s best known brands, for various premium-class manufacturers, as well as for small and medium-sized businesses, which consistently affirms our position as the number one provider within the service checking industry. Our extensive range of services is just as versatile as are our clients’ needs. And they are always absolutely state-of-the-art.

Mystery shopping
Audits
Reporting
Client Services
Voice of customer
Survey Incentives
Need more?
Mystery shopping

We currently have over a million evaluators worldwide so we are able to reach every corner of the world quickly and efficiently. We provide precise, key information on multiple customer touchpoints on the global market. This gives you inside insight to what your customers are thinking in local markets and internationally. 

Mystery Shop Evaluation Report
Audits

Do your processes and guidelines comply with established standards? Are you happy with the way standards are implemented? Our audits reveal what's really going on-we check if your methods are as effective as you think. Our audit reports demonstrate numbers and images of your businesses. 

Audit Evaluation Report
Reporting

Our customer experience platform provides crucial information on your company, but it's easy to use and read. Everyone on your team can navigate the data and compare reports from worldwide locations to individual details in one location. 

Demo Reporting
Client Services

No matter on which level you require help: we are there for you. Our professional team will assist and advise you throughout the entire program cycle so that you can always achieve the maximum, thus allowing you to reach your targeted results more efficiently. Trust in the experience of INTERNATIONAL SERVICE CHECK!

Global Benchmarking Brands
Voice of customer

We call it Fast Insight! It's our program geared for companies that want to survey what customers really think of the service and/or product provided. Questions highlight areas you want to investigate to get the deeper truth, so you can step outside of the norm and build a stronger customer relationship.

  • Easily accessible by customers
  • Available across multi-platforms (smartphones, tablets, desktops, kiosks)
  • Can be integrated with Burger King APP or website
  • Multi-lingual surveys
  • Prompts via NFC technology
  • FAST for the customer to complete - less than 2 minutes 

Demo Survey
Survey Incentives

Either very satisfied or dissatisfied customers tend to give feedback.

Our experience confirms that if you provide incentives even customers in between these two extremes will participate. Depending on the incentives, guests may not only participate in the survey but will return into your restaurant again and become loyal customers. 

Fast Insight not only can help you finding the right incentive but also offers the latest technology (like pushing coupons into the users wallet) so that your guests have the most convenient way to redeem their incentive.
 

DEMO: PUSH A COUPON IN YOUR IOS WALLET

Learn more!

Do you want to learn more about our services - just contact us at
bk@internationalservicecheck.com