INTERNATIONAL SERVICE CHECK is among the world’s leading Customer Experience Companies. What does that mean? That for more than two decades we have provided our customers all over the world the precise data and insights that they require in order to optimize their respective services. That also means that we apply sophisticated, extraordinary methods in combination with innovative technology. And that we are extremely good at what we do. Our experienced team carries out service quality checks for some of the world’s best known brands, for various premium-class manufacturers, as well as for small and medium-sized businesses, which consistently affirms our position as the number one provider within the service checking industry. Our extensive range of services is just as versatile as are our clients’ needs. And they are always absolutely state-of-the-art.
We currently have over a million evaluators worldwide so we are able to reach every corner of the world quickly and efficiently. We provide precise, key information on multiple customer touchpoints on the global market. This gives you inside insight to what your customers are thinking in local markets and internationally.
Do your processes and guidelines comply with established standards? Are you happy with the way standards are implemented? Our audits reveal what's really going on-we check if your methods are as effective as you think. Our audit reports demonstrate numbers and images of your businesses.
Our customer experience platform provides crucial information on your company, but it's easy to use and read. Everyone on your team can navigate the data and compare reports from worldwide locations to individual details in one location.
We call it Fast Insight! It's our program geared for companies that want to survey what customers really think of the service and/or product provided. Questions highlight areas you want to investigate to get the deeper truth, so you can step outside of the norm and build a stronger customer relationship.
Either very satisfied or dissatisfied customers tend to give feedback.
Our experience confirms that if you provide incentives even customers in between these two extremes will participate. Depending on the incentives, guests may not only participate in the survey but will return into your restaurant again and become loyal customers.
Fast Insight not only can help you finding the right incentive but also offers the latest technology (like pushing coupons into the users wallet) so that your guests have the most convenient way to redeem their incentive.