Frequently Asked Questions

ISC has well over 1000 satisfied customers who have now included its quality service assessments within their annual quality checks. By consistently surveying their service performance, our customers have managed to compare and improve their customer service levels and keep their customers loyal and satisfied, all through the year. From Fortune 500 companies to small and medium enterprises, our service checking programs have become indispensable tools for business quality improvement.

ISC has helped all its customers improve their service and quarterly sales figures by deploying its professional and state-of-the-art quality checking services globally. From McDonald’s to Patek Phillippe, our programs are designed to make the best companies better. To see our client list go here.

Our Mystery Shopping services are offered worldwide with ISC having offices in Dubai, Buenos Aires, Warsaw, Shanghai, Prague, Hong Kong, Istanbul, Milan, Moscow, Vienna, Zurich, London and Paris, just to name a few. Wherever we operate, we are able to provide a variety of best practices and a combination of a decade’s experience in international service checking. This way, your company can understand its customer needs and how best to improve its service offering today. Our experienced project managers will help you oversee and compose entirely new projects, so that you can always rest assured that you have the world’s best quality service checkers on your side.

Each type of business has different types of customers. To understand your customer correctly, you must test your services with the same kind of customer that is likely to visit you. To help you do this, ISC® hosts a database of over 260,000 Mystery Shoppers of different ages, nationalities, backgrounds and locations so you can choose the right Mystery Shopper to suit you. Essentially, you can specify your perfect customer to us and we will provide you with Mystery Shoppers demographically suited to test your service offering.

All our Mystery Shoppers are trained to look out for specific qualities and signs in each assignment undertaken. We do not allow untrained or inexperienced Mystery Shoppers into the field on any project. All our Mystery Shoppers are trained to be discreet in their dealings with managers and sales staff on every shopping assignment. This way, we ensure the highest level of Mystery Shopper for all your service checking requirements.

Our analysis provides detailed reports on all service industry standards across your particular business field. These factors have been tried and tested to give you the most informative data on how to improve your customer service or product offering. Our reports can be customised to display information the way you would prefer, to make understanding our tabulations easier.