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Are your customers happy with your service? Do you wish you could increase sales and customer visits effectively? If it is important for your business to understand the needs of your customers, it is critical to get an objective view of your current service offering. Our Mystery Shopping programs are designed to give you precise and informative reports based on the quality of your service offering so that you can secure your customer base and improve sales efficiency today. Mystery Shopping allows you to: Find out what your customers think of your services and products International Service Check® gives your business the advantage of measuring your company’s service levels within any market. If your company deals with customers on a one-to-one basis, it is essential that you provide the highest possible customer service standards to ensure business success. With International Service Check®, you can discreetly and professionally conduct Mystery Shopping assignments at any of your premises. This ensures that your company is looking after its customers with the greatest care. We can tailor projects and reports to reflect your exact requirements and we can test every aspect of your operation from personnel and staff to response times, staff appearance, product choice and other critical service factors. When your company invests substantial time, effort and funds in creating a loyal and trusting customer base, why should you risk losing it because of one rude staff member or a manager who does not pay enough attention? It takes just one bad experience to lose a customer and damage your brand image. With the power of Mystery Shopping, you can make sure that every customer experience is a good one and International Service Check® can help your company reap the benefits of customer loyalty, business growth and immeasurable success for your brand. |
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Mystery Shopping allows you to: Improve your service levels Mystery Shopping gives your business the advantage of discreet and professional self-appraisal for all your customer services. If you are concerned about how your staff addresses your customers or even what the industry standards are, INTERNATIONAL SERVICE CHECK can create specific strategies to test your company’s overall standing. We can draw statistical comparisons to your nearest competitors or even gauge your performance against the industry average. Overall, we can chart your service performance and help you exceed your goals or set new benchmarks within your industry. INTERNATIONAL SERVICE CHECK will plan, implement and tailor professional, detailed and discreet Mystery Shopping programs to help your company improve its service image and performance |
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With over a decade of experience in Customer Service Quality analysis, International Service Check® has performed service quality checks for some of the world’s best known brands from Fortune 500 companies, to small and medium sized businesses worldwide. Our use of the latest analysis tools and professional Mystery Shoppers puts us at the forefront of the service checking industry. Our consistency in providing accurate and informative reports to our longstanding clients, confirms our position as the number one Mystery Shopping program provider in the world. Our Services Include: Mystery Shopping programs Banking and finance |
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29/01/2008
16:24:05 |
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Why choose INTERNATIONAL SERVICE CHECK’s Mystery
Shopping services? |
With over a decade of experience in Customer Service Quality analysis, International Service Check® has performed service quality checks for some of the world’s best known brands from Fortune 500 companies, to small and medium sized businesses worldwide. Our use of the latest analysis tools and professional Mystery Shoppers puts us at the forefront of the service checking industry. Our consistency in providing accurate and informative reports to our longstanding clients, confirms our position as the number one Mystery Shopping program provider in the world. Our Services Include: Mystery Shopping programs Banking and finance
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International Coverage for Prospective Clients ARGENTINA Argentina@internationalservicecheck.com AUSTRALIA Australia@internationalservicecheck.com AUSTRIA Austria@internationalservicecheck.com BELGIUM Belgium@internationalservicecheck.com BRAZIL Brazil@internationalservicecheck.com BULGARIA Bulgaria@internationalservicecheck.com CANADA Canada@internationalservicecheck.com CHINA China@internationalservicecheck.com CZECH REPUBLIC Czech.Republic@internationalservicecheck.com DENMARK Denmark@internationalservicecheck.com FINLAND Finland@internationalservicecheck.com FRANCE France@internationalservicecheck.com GERMANY Germany@internationalservicecheck.com GREECE Greece@internationalservicecheck.com HONG KONG Hongkong@multiserachweb.com HUNGARY Hungary@internationalservicecheck.com INDIA India@internationalservicecheck.com IRELAND Ireland@internationalservicecheck.com ITALY Italy@internationalservicecheck.com JAPAN Japan@internationalservicecheck.com KUWAIT Kuwait@internationalservicecheck.com MOROCCO Morocco@internationalservicecheck.com NETHERLANDS Netherlands@internationalservicecheck.com NORWAY Norway@internationalservicecheck.com POLAND Poland@internationalservicecheck.com PORTUGAL Portugal@internationalservicecheck.com ROMANIA Romania@internationalservicecheck.com RUSSIA Russia@internationalservicecheck.com SOUTH AFRICA South-Africa@internationalservicecheck.com SPAIN Spain@internationalservicecheck.com SWEDEN Sweden@internationalservicecheck.com SWITZERLAND Switzerland@internationalservicecheck.com TURKEY Turkey@internationalservicecheck.com UKRAINE Ukraine@internationalservicecheck.com UNITED ARAB EMIRATES United-Arab-Emirates@internationalservicecheck.com UNITED KINGDOM United-Kingdom@internationalservicecheck.com UNITED STATES United-States@internationalservicecheck.com |
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McDonald’s Austria has been using mystery shopping as an instrument to measure customer satisfaction since 1997, working together with the company INTERNATIONAL SERVICE CHECK (ISC), which is based in Munich. During this time, ISC mystery shoppers have made more than 15,000 visits to McDonald’s restaurants in Austria and the results of these visits have helped us to understand better the experience from the customer’s point of view. Each mystery shopping report is clearly divided into a questionnaire and a personal experience report, which makes it possible for us to easily distinguish between the objective facts recorded by the mystery shopper and their personal experience. ISC maintain a large pool of mystery shoppers in Austria, which makes it possible for them to ensure that our restaurants are visited by a different mystery shopper on each visit. The mystery shopper quality is good and few mystery shops need to be re-checked or changed after the fact. In addition to the mystery shoppers obviously being well-prepared for the restaurant visits, all reports and questionnaires are checked by ISC before being sent to the restaurant in question. This means that shopper statements which are unclear can be checked and clarified by ISC and should a mystery shopper not adhere to the guidelines provided the mystery shop is cancelled and repeated by ISC. All of this takes place before the results of a mystery shop are distributed to the restaurant in question. Their direct presence in Austria is a further advantage of working with ISC. This contrasts positively with some other mystery shopping providers, who offer only a global call center. ISC bill their services after these have been provided. For us, it goes with saying that a company bills their services in this manner, but this standpoint is not shared by all of the mystery shopping providers in Austria. Furthermore, monthly mystery shop reports are provided by ISC at no extra cost. Other companies charge extra for this service.
Frank Graef "Mystery Shopping is ECCO Retail´s eyes & ears regarding our business performance in our 270 ECCO stores worldwide as per April, 2007. ISC is a professional and fast acting Partner in creating monthly MS overviews on by ECCO defined criteria. ISC is flexible and has serious Mystery Shoppers in the markets where ECCO shops are doing business." We are looking forward to a strong and successful further cooperation with ISC. Starbucks Coffee Switzerland has been working together with the company INTERNATIONAL SERVICE CHECK for the past 2 ½ years. Multisearch GmbH has been supporting Starbucks with the project “Mystery Shopping": The checks in Starbucks coffee shops, carried out by selected and trained test persons, involve a snapshot impression of the coffee shops as experienced by a guest. The checks serve both as an assessment of the Starbucks coffee shops and as support with regards to drinks preparation, guest satisfaction, cleanliness and service procedures. The evaluations are made on a regulate basis by the responsible persons, and special evaluations can also be arranged upon request to our complete satisfaction. |
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A selection of INTERNATIONAL SERVICE CHECK, References |
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How many clients does ISC have? ISC has well over 1000 satisfied customers who have now included its quality service assessments within their annual quality checks. By consistently surveying their service performance, our customers have managed to compare and improve their customer service levels and keep their customers loyal and satisfied, all through the year. From Fortune 500 companies to small and medium enterprises, our service checking programs have become indispensable tools for business quality improvement. ISC has helped all its customers improve their service and quarterly sales figures by deploying its professional and state-of-the-art quality checking services globally. From McDonald’s to Patek Phillippe, our programs are designed to make the best companies better. To see our client list go here. Which countries does ISC; provide Mystery Shopping services in? Our Mystery Shopping services are offered worldwide with ISC having offices in Dubai, Buenos Aires, Warsaw, Shanghai, Prague, Hong Kong, Istanbul, Milan, Moscow, Vienna, Zurich, London and Paris, just to name a few. Wherever we operate, we are able to provide a variety of best practices and a combination of a decade’s experience in INTERNATIONAL SERVICE CHECKing. This way, your company can understand its customer needs and how best to improve its service offering today. Our experienced project managers will help you oversee and compose entirely new projects, so that you can always rest assured that you have the world’s best quality service checkers on your side. How can I choose my Mystery Shoppers? Each type of business has different types of customers. To understand your customer correctly, you must test your services with the same kind of customer that is likely to visit you. To help you do this, ISC; hosts a database of over 260,000 Mystery Shoppers of different ages, nationalities, backgrounds and locations so you can choose the right Mystery Shopper to suit you. Essentially, you can specify your perfect customer to us and we will provide you with Mystery Shoppers demographically suited to test your service offering. How qualified are the Mystery Shoppers? All our Mystery Shoppers are trained to look out for specific qualities and signs in each assignment undertaken. We do not allow untrained or inexperienced Mystery Shoppers into the field on any project. All our Mystery Shoppers are trained to be discreet in their dealings with managers and sales staff on every shopping assignment. This way, we ensure the highest level of Mystery Shopper for all your service checking requirements. How detailed will my analysis reports be? Our analysis provides detailed reports on all service industry standards across your particular business field. These factors have been tried and tested to give you the most informative data on how to improve your customer service or product offering. Our reports can be customised to display information the way you would prefer, to make understanding our tabulations easier. |
29/01/2008
16:24:05
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Have you ever experienced a rude waiter or an untidy shop assistant who provided you with poor service? Have you ever encountered bad customer service and wished you could do something about it? Have you ever wanted to get paid for shopping? Help us improve the level of customer services in your hometown and get paid for it too! Mystery Shopping is your opportunity to assess the quality of services at a variety of retail or service outlets from fashion stores and hotels, to restaurants and banks. All you need is a good memory, the ability to be discreet and a keen eye for good or bad service. At the end of every Mystery Shopping assignment, you will have to fill out a specific report of all the aspects of your shopping experience. If you fill out the form correctly, you will get paid a commission by INTERNATIONAL SERVICE CHECK. To register with INTERNATIONAL SERVICE CHECK and become a Mystery Shopper now |
29/01/2008
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Mystery Shopping is the art of evaluating customer services discreetly and professionally. Whenever there is an interaction between a customer and sales staff, there is an opportunity for Mystery Shopping. The reason it is called Mystery Shopping is because our service checkers are required to carry out evaluations in an objective manner without drawing attention to themselves or causing attendants or assistants to treat them differently, or specially, compared to other customers. Mystery Shopping is the perfect way for you to earn extra money by being a service checker in your spare time. By giving us a specific report on all the details of your shopping trip, you can help change the way customer services are provided everywhere. |
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A Mystery Shopper is sent to an outlet to purchase particular items or observe specific aspects about a company’s product or service offerings. For example you may go to a fast food shop or a gourmet restaurant to have a meal one day, but be asked to observe the service at a cinema or bank on your next assignment. In the process of a Mystery Shopping assignment, you are required to make note of very specific elements of your entire experience, be it about products or services. After you have completed your assignment, you are required to fill out a detailed questionnaire providing answers to all the things you noticed when you went shopping. Did the waiter serve you within 5 minutes of being there? Did a shop assistant inform you about the special discount offer that month? For filling out answers to questions like these, and for going undetected in the store, you will be paid a fee for your Mystery Shopping services. Mystery Shopping is conducted by companies and service professionals who wish to check on their services, quality, personnel and operations. Essentially, it is a quality control measure to improve the quality of services across service oriented businesses everywhere. In the end, our clients rely on INTERNATIONAL SERVICE CHECK to provide professional and discreet Mystery Shopping reports to help them improve their services and performance. Mystery Shopping is a serious business and our Mystery Shoppers are expected to be highly observant as well as attentive to detail. |
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Why should I become a Mystery Shopper? Is there a difference between a Mystery Shopper and a Service Checker? How do I receive a Mystery Shopping assignment? 2. Selection 3. Assignment 4. Completion See ‘What will I earn per assignment?’ Will I always buy something when I go Mystery Shopping? What will I earn per assignment? Am I an employee of INTERNATIONAL SERVICE CHECK if I register for a Mystery Shopping assignment? Mystery Shopping is just a way of earning extra money in your spare time. By accepting an assignment, you are agreeing to conduct a one-off service evaluation for INTERNATIONAL SERVICE CHECK and for this you may be paid a pre-agreed fee. If I do not accept an assignment, will you remove me from your Mystery Shopper list? What happens if I cannot complete an assignment I've accepted? If you do not inform us of your inability to conduct a test and the report deadline expires, we will consider this to be a breach of our agreement for Mystery Shopping by you, and we shall remove you from our Mystery Shopper database. Do assignments need to be completed on a certain date? However, our clients do sometimes ask for assignments to be carried out on specific days and dates. In these situations, you will be informed beforehand of any specific dates or deadlines for your Mystery Shopping assignment. Usually, the only fixed date or time we give our Mystery Shoppers is the deadline for the Shopping report. What happens if I get detected or miss out certain details on a Mystery Shopping assignment? Can I become a full time Service Checker or Mystery Shopper with INTERNATIONAL SERVICE CHECK? How can I get more assignments with INTERNATIONAL SERVICE CHECK? |
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INTERNATIONAL SERVICE CHECK Phone: +49 89 54 55 82 28 |
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Prospective Clients – are you interested in our services? |