The Customer Experience Specialists

We have more than 2 decades of experience under our belts, a plethora of satisfied global clients and are passionately committed to the success of your projects.

We aspired to become the market leader since 1996 when we were founded by the principal partner Reinhold Auer and Martin Villgrater in Munich, Germany. The company steadily expanded and in 2000 another headquarters was established in Basel, Switzerland and a further partner, Hans Egarter, joined the company. Today INTERNATIONAL SERVICE CHECK is positioned at the top of the service checking industry and has established partnerships with the world's leading brands.

We've helped our global clients increase their service and quarterly turnover figures considerably through our quality control services. We're experts in Mystery Shopping and Customer Experience Improvements, such as Audits, Voice of the Customer and Employee Surveys. We specialize in serving clients in the luxury sector. We offer the latest innovations to all clients and constantly develop to stay ahead of the market to render the best service. Our consulting services are just as important and are perpetually evolving with our experience to fulfill client global demands even before they have the need. 

The Four Executive Board Members

Chairman of the Board. His area of responsibility includes Corporate Strategy, Research & Development and Innovation.

Head of the Financial and Legal Department

Responsible for the Total Quality of Field Operations.

Responsible for International Customer Services and New Business.

Reinhold Auer
Principal Partner
Hans Egarter
Finance Director
Florian Wimmer
Operations Director 
Christian Steinhauser
Client Services Director


Please allow us to introduce our dedicated team that applies a great level of professionalism and passion in order to implement an incredible range of projects for all of our clients:

Martin Villgrater Partner / Business Development Director
Annick Picaut Head of Training & Recruitment
Jessica Schneider Head of Future Lab
Alberto Bravo Business Development Manager
Robert Hauser Head of VOC
Cem Pozam Regional Business Development Director
Chris Thomas Client Services Director
Giovanni Fiore Business Development Director
Pierre Donnay Business Development Director
Ina Kronberg Business Development Director
Tobias Kurzmaier International High Value Prospects Recruitment
Daniela Rinja Reporting Supervisor
Siow Yee Chong Client Services Manager
Valerie Galante Business Development Coordinator
Antonio Orlino Country Operations Manager
Marie-Line Jully International Project Manager
Manuel Betancor International Project Manager
Felicia Pescaru International Project Manager
Cristina Bajo International Project Manager
May Hee Hoon Hong Project Manager
Nikolay Naydenov International Project Manager
Özlem Bacaksiz Project Manager
Polonca Korez International Project Manager
Tanya Hindes International Project Manager
Sara Fontdevila Client Services Manager
Katarzyna Filbrandt Project Manager
Zuzana Smithova Country Operations Manager
Stephanie Chia International Project Manager
Narcisz Szucs International Project Manager
Aziz Seitkhalilov Partner: Russian Team
Elena Yakubovskaya Partner: Russian Team

Why International Service Check?

That is, of course, a legitimate question, to which we have a good answer. The answer lies in the satisfaction of our more than 1000 clients around the world.

Main sectors
Geographic Coverage
Financial services


Our team consists of more than 300 employees based all over the world. We are culture-conscious and create fundamental connections with our clients, we provide solutions in local languages and go beyond individual requirements. Our passionate and creative staff infuses your program with success and they are the key differentiators in the services we offer.

300 + Collaborators
50 + Languages
120 + Countries
+120 countries
Act locally, think globally. We offer all services internationally and don't use any subcontractors.
+50 languages
Our team is everywhere you are.
+1,000,000 evaluators
We have the largest database of evaluators.

We're all ears, and just a click away. We'd love to hear from you whether you are looking for a provider, want to work with us or want to give us feedback on our services.