For your knowledge

Evaluator in action:
methods and tips

Increase your Chances to get Service Check offers

Personal Profile:
Complete your profile in detail and update it regularly in order to get more Service Check Offers!
For each Service Check, the acceptable profile of the Evaluator is defined with our customer. Service Checks will be offered only to people matching defined profile characteristics. Therefore:
    - an Evaluator completing his profile in a detailed manner might be selected for more Service Checks;
    - an Evaluator might need to answer some personal questions from a Field Coordinator or have a personal interview with one of our Collaborators previous to getting specific Check offers.

Training:
Pass all Certification Tests available on your account so you get access to more offers!
Some Service Checks are reserved to trained or “certified” Evaluators. Most frequently, training will be proposed under the form of so called “Certification Tests” available on each Evaluator account. The Quality certification consists of basic training necessary to receive any of our Service Check proposals. Other certifications might be linked to specific brands or industries.

Service Check offers may reach you in 3 ways:
- Personally via one of our Field Coordinators who may get in touch with you by telephone call and/or e-mail.
- By e-mail, thanks to our so called Automatic Coordination. In such case, the offer is sent to several Evaluators. The first Evaluator reserving the Check will get it assigned.
- On your Evaluator account: available Service Checks in your area might be displayed for you to reserve them.
So, be attentive to your e-mail box and Evaluator account to reserve Service Checks! 

Tips to behave naturally during Service Checks

In order to maintain one’s mission as an Evaluator undisclosed, one needs to behave very naturally, despite following a set role. Here are some tips to manage it:

Read all Service Check Documents: A good control of what you need to do and memorization will avoid you to visibly hesitate.

Practice in real life:
If you have accepted a Service Check for a type of location you are not used to visit “in real life”, practice before performing the Service Check. Do not hesitate in entering other locations from the same industry to have a look. You can even practice your scenario in a different location than the one assigned to you for the Service Check.
Important condition: Never visit nor approach the location of your Service Check before you decide to really perform it.

Get to know more about the brand you are going to check:
If you don’t know much about the brand you have to check, get more information about it. Check the brand’s website, advertisements or forums. By knowing in advance the type of products, style, price range and other aspects of the brand offer, you will be ready to act as a real potential customer.

Make the Service Check role part of your real life:
In most cases, Service Checks consist in asking for advice regarding a product or service like a normal customer would do. Before performing a Service Check, try to make the role part of your real life. For example, when your role is to ask for help to choose a present, imagine the present is for one of your relatives in real life. During the Service Check, when you are asked questions about the recipient of the present, you will for sure answer in a natural way because you will be thinking of a person you know well.

Tips for memorizing details during Service Checks 

Delivering a good accurate report is the final goal of preparing and performing a Service Check.The report quality will depend on two things: respecting the Role Description and memorizing well all necessary details.

In order to be successful in reporting the requested details, here are some tips:

Always read the Questionnaire Preview before performing the Check. This will allow you to know what to focus on. You can even print the Questionnaire Preview and use it to take notes. However, if you print it, please do not take it with you to the location to be tested.

Take written notes as soon as possible: 
     - For visits: take with you material that will not be visible to the staff during the Check but that you can use immediately after leaving the location to write down all critical details. Ideally, prepare a check list to fill in after the Service Check. You can use paper, your Smartphone notes folder, a fake SMS or even record a vocal reminder.
     - For phone calls: take a seat at a calm, silent and comfortable place and take notes while on the phone.
     - For e-mails: make sure all e-mails sent and received are saved with all details (date, time, recipient, sender, etc.)

Use your voice recorder:

    - When your Service Check consists of a visit, you can use your voice recorder in two ways.

1) Recording your own voice before entering and after leaving the location: you can describe details for your own attention whilst acting like a person having a normal phone conversation.

2) Recording the visit itself: the use of any voice recorder is acceptable only if it does not need you to handle the corresponding device during the visit and if it is not visible to the staff.

    - When your Service Check is a phone call, you might be asked to record the call and upload the recording onto your report. When this is not asked, recording the call is anyway recommended, so you can check details before completing your report or when being contacted for additional information. 
Important condition: The use of any recording device should not make you recognizable as a Evaluator. If you are unmasked, this may lead to a Service Check cancellation. Make sure the recording of the Service Check is used only for the purpose of your Service Check and your personal reference. Keep it confidential.

Complete your report as soon as possible whilst your memory is still fresh.

How to write a Personal Report 

INTERNATIONAL SERVICE CHECK reports include a so called “Personal Report”. 
The personal report is a narrative of each Service Check written by the Evaluator personally.

How should the structure of a Personal Report be?
Except when differently instructed, a Personal Report should include:
    - An introduction sentence confirming when the Service Check took place (date and time) and which location was checked (name and address).
    - A body consisting of a narrative of what happened during the Service Check and what was remarkable to you.
    - A conclusion about what you most appreciated during the visit and what you disliked, missed or was disappointing to you.

What should be the style of a Personal Report?
    - Written in first person: Refer to yourself as “I”.
    - Factual: Describe facts: what you did, what you asked for, what you were told, shown, what was done by staff members, etc. Avoid “I was attended very well” but rather describe what was done while attending you “The sales assistant asked me questions about my needs and then lead me to the items that would match my style (…)”. 
    - Precise and clear: Your personal report should allow readers to imagine your experience. Avoid imprecise statements like “I was greeted”, instead choose to specify who did what and when; for example: “When I entered, a greeter welcomed me and directed me to a salesperson”. Make sure your text does not give room to different interpretations.
    - Chronological: Describe facts in chronological order. A Personal Report starts with the beginning of the Service Check and ends with the end of it.
    - Focused on interactions with staff members: You do not need to provide and extended description of the location. You should rather focus on your experience and your interaction with the staff.
    - Respectful: Never be offensive. Even if you dislike any aspect of the service, the staff behavior or appearance, you should not include pejorative remarks; just describe facts that you disliked. For example, do not write “the saleslady had a vulgar appearance”, instead write “the saleslady wore a short dress with a wide neckline and was chewing gum in a noisy way”.
    - Write complete sentences, paragraphs, full words, with the proper spelling, punctuation and capitalization. Prepare your personal report on a Word file or similar so you can use the Check Spelling tool before inserting it online.

Example of a Personal Report – Ready to wear industry

On Monday, the 24th of June, I went to the XXX shop located at xxxx. 

The shop windows were attractive with a display of colourful summer garments. 

When I entered the shop, I could see one sales person at the counter and another one arranging garments. The second sales person greeted and smiled at me, as soon as I stepped in. 

I started browsing. I understood easily how garments were organized with a separation between female and male garments. There were also accessories presented all around the shop, depending on which garments they would best match. I liked it! 

After two minutes, the saleslady who had greeted me before, asked if she could help. I said I was looking for a dress. She asked me if it was for a particular occasion and I said I would wear it during my summer holydays by the seaside. She asked some more questions about my favourite colours, cuts and proposed some models to me. 

We selected together two nice dresses, as well as some tops with a pair of shorts to combine and she invited me to try them on. While I did so, she remained nearby and invited me to ask her if I needed any different sizes or colours. I really liked the garments she had selected for me, they fitted perfectly. When I left the cubicle, she asked if she could take any of the items to the counter for me. I thanked her and said I would go on shopping further in the area before making a decision. 

The saleslady smiled, said she understood and would look forward to seeing me again. Her colleague said goodbye while I stepped out. 

Overall, I appreciated very much the visit because of the friendly and competent assistance provided by the sales assistant. I would perhaps recommend lowering the air conditioning level, as it was nearly cold in the fitting cubicles. 

Example of Personal Report – Watches industry

On Monday, the 24th of June, I went to the XXX shop located at xxxx. 

There was only one watch model displayed in the window with a wide poster on the background. This made a great impression about that watch. 

When I entered the shop, the only sales assistant was at the counter doing paperwork. I browsed the watch displays. One of them had several empty spaces, which gave a not so good impression. After two minutes, the sales assistant told me not to hesitate in telling him if I wanted any model to be taken out. I took the opportunity to tell him that I needed help to choose. He jumped from his chair and came to me. 

He asked if I wanted a watch for me and I said it was for my wife. The sales assistant asked some more questions about the occasion of the purchase (a birthday), my wife’s tastes and style. 

He then proposed we browsed the showcases together and asked for my opinion about some lines he thought would match. Depending on my answers, he selected three models, which he placed on a tray and invited me to the counter to look at. He briefly presented each watch characteristics in terms of aesthetics and styles; he invited me to handle them and told me about the brands’ standards while I did so: warranty, quality of materials, revision of each model, etc. 

I chose a model and he told me that was a great selection. He said he would retrieve a new model from his stock. Once back, he proposed to wrap the watch and I accepted. He then proceeded to the transaction in a polite way. When we finished, he received a phone call and answered it. I was about to leave the shop at that time and he did not ask the person to wait to bid me farewell. 

I liked the way the sales assistant helped me. Ideally, would have been to be offered advice instead of having to ask for it.

How to complete a Questionnaire 

Questionnaires are made of different types of question. Most questions can be answered by “ticking” adequate answer(s).

How to answer each question:
    - Precise and to the point: Answer each question individually. Read it carefully and make sure you are answering according to what is asked and to what happened during the corresponding Service Check. In most cases, questions ask about facts and do not give room to different interpretations. Each question needs to be answered, none can be left blank.
    - Constructive and value added comments: For some questions, you may be requested for a comment. Comments are requested in order to justify or illustrate your answer; they must therefore describe the facts in which your answer is based. Avoid repeating the answer in a positive or negative statement as it would not add any value to the Yes/No ticked answer.
    - With the proper wording and spelling when commenting.

Evaluation of performed Service Checks 

Upon performing any Check, each Evaluator receives feedback with information about the quality of his/her performance. The feedback evaluates:
    - Correct fulfillment of the Role Description.
    - Information reported - content: consistency, preciseness.
    - Information reported – form: grammar, spelling, use of complete statements, etc.
This feedback helps each Evaluator to know how to better perform in the future. Moreover, feedbacks are saved on the Evaluator’s history and will be taken into consideration for future assignments.

INTERNATIONAL SERVICE CHECK uses a grading with 4 levels to qualify each Service Check:
Very Good: Role Description was well applied; the report is complete, detailed and properly written.
Good: Service Check is overall well done but there is room for improvement either in the way the Role Description was applied or in the report (form or content).
Satisfactory: The Report is usable but the quality delivered is not the expected one. Some aspect of the Role Description may have not been respected or the quality of the report is not adequate in terms of content or form.
Insufficient: The Report cannot be used and will not be paid to the Evaluator. Reasons for not being able to use a Report can be: Role Description was not respected and evaluation does not match our customer request; the Report is not complete: part of the needed information is missing or not precise enough; the Report is unclear, not consistent; the Report was completed too late, preventing us from delivering results on time to our customer. When the initial report received appears incomplete or unclear, INTERNATIONAL SERVICE CHECK will always try to contact the Evaluator to gather any deemed necessary details.

Requirements for
a valid Service Check

The rules below are applicable to all Service Checks, except when explicitly defined differently in the corresponding Role Description. Whenever a Check is not deemed as valid, it will be cancelled. When a Service Check is not valid, INTERNATIONAL SERVICE CHECK will not be liable to pay for the corresponding remuneration to the Service Checker. 

Requirements for a valid Service Check: Preparation

When performing the Service Check at the assigned location, the Evaluator assumes responsibility for having read and understood all of the information provided.

For each Check, the Evaluator gets access to the so-called Service Check documents. Those will always include at least:
    - the Role Description, which instructs the Evaluator on how to behave, what to ask for and so on for that specific Check.
    - the Questionnaire Preview, so the Evaluator knows in advance what to pay attention to and memorize during the Check.
    - the Fees Invoice, so the Evaluator gets written confirmation of the offered remuneration.
Each one of these documents includes the Service Check reference and is valid only for that specific Check.
In some cases, complementary documents might be provided.

Whenever an Evaluator does not understand any aspects from the documentation or needs any complementary information, the Field Coordinator must be contacted.The Field Coordinator contact data is always provided on the Evaluator account.

Depending on their background, the Evaluator might need to check the Website and the online contents of the tested brand, its location and/or products in order to make sure their behaviour and comments during the Service Check match that of a potential or real customer for that brand or location.

Whenever an Evaluator realizes that he/she is not able to fulfil the Role Description, he/she should cancel the Check, explaining the reasons for it.

Requirements for a valid Service Check: Where 

General
Each Service Check is aimed at a specific location and may take the format of a visit, a phone call, an e-mail or an online enquiry. Performing the Service Check at the right location is compulsory for it to be valid.

Shops in shops / Corners 
When a Service Check is ordered to be performed at a corner located within a department store, at a boutique located in a mall, at a store located in a Factory Centre, or similar, the Evaluator should evaluate only that specific corner, boutique or store independently from the department store, mall or Factory Centre where it is located in. This means that only staff members, the sales area and service for that particular corner, boutique or store need to be tested and evaluated.
In case there are no visible staff members in the corner to be tested in a department store for ten minutes or more, the Evaluator will be required to speak to a department store staff member to ask for a staff member of the store/brand being evaluated to come to the corner and be available to offer assistance.
If INTERNATIONAL SERVICE CHECK organizes Service Checks to evaluate a Department Store, mall or Factory Centre overall; this will be stated in the corresponding Service Check Documents.

Requirements for a valid Service Check: When

Service Checks must always be performed during the business hours of the targeted location.
Additionally, each Service Check is requested to be performed during a specific time frame.
We will always define a start and an end date corresponding to the period when the Check can be performed. Additional restrictions can be defined such as:
- Specific day of the week;
- Specific time during the day;
- Minimum and/or maximum length of visit.
Checks performed out of the defined period or without respecting the requested duration will be cancelled.

Requirements for a valid Service Check: Who

Each Check is assigned to a specific Evaluator personally. The Evaluator must perform the Check themselves and alone.

On some occasions, a Service Check is aimed at testing a specific person. When this is the case, this will be explicitly communicated in the Service Check Documents.

Requirements for a valid Service Check: What

The Role Description defines what the Evaluator should do during each Service Check. This includes what to ask for, what to say, what to do, etc. The Role Description is defined in each case in order to create a specific Shopping or Service situation, so that employees can be evaluated on a predefined basis.
The Role Description needs to be respected for the Service Check to be valid.

Requirements for a valid Service Check: How (proper behaviour) 

Service Checks aim at recreating a realistic and “normal” Shopping or Service situation. The Evaluator should always make sure they are not identified as such.
For this reason the Evaluator must adopt a behaviour that matches the following criteria:
     - Natural: However the Evaluator plays a role they should always behave as naturally as possible, sticking to the behaviour of a normal customer of the targeted location.
     - Genuine: When the role of an Evaluator is to ask for a specific product, service or information, they should show genuine interest in it, regardless of their real opinion about that product, service or information.
     - Assisted: The Evaluator should never anticipate the role of the tested staff members. The Evaluator should always allow the staff members the opportunity to ask questions, make proposals, provide information, etc. However, this does not mean the Evaluator should act as not knowing what they want.
     - Calm and polite: The Evaluator should never show tension or provoke tension, whatever the situation is.
     - Objective and realistic: Testing the service does not mean having higher expectations than a normal customer. Instead, it means being attentive to how a standard customer would be served. The Evaluator should take into consideration the type of location tested in order to adopt adequate behaviour and expectations.
     - Local: Each Service Check generally aims at creating a realistic and normal Shopping or Service situation. The Evaluator should be able to act as a local customer, which implies being able to speak the local language and act according to local culture.
These rules are always applicable, except when the specific Service Check Documents states differently.

How to react if… 

The Evaluator discovers one of the staff members is somebody they know:
If an Evaluator knows somebody working at the tested location, he should not accept the proposed Service Check. This applies also when the Evaluator is known at the location as a regular customer.
In case the Evaluator does not know in advance that somebody they know works at the targeted location, they should stop the performance of the Check as soon as they discover it. From that moment, the Evaluator should inform INTERNATIONAL SERVICE CHECK of the situation and cancel the Check within a maximum timeframe of 24 hours.

Location is closed or does not exist:
Visits: when a Service Check consists of a visit, the Evaluator is provided with the location address. If the Evaluator cannot find the targeted location or finds it closed when going to the address, they should:
    - double check the address and business hours;
    - take note of the date and time;
    - take a picture of what they find at the provided address;
    - in case the location is closed: try to identify on site the reason for closure and if this is a long term or temporary closure.
All this information should be sent by e-mail to the Evaluator’s Field Coordinator within 24 hours.

Phone calls: when a Service Check consists of a phone call and the Evaluator cannot get an answer, they should:
- make at least three attempts during the targeted location business hours;
- take note of the date and times of their calls;
- take note of the number of rings or of the automatic message they hear.
All this information should be sent by e-mail to the Evaluator’s Field Coordinator within 24 hours.

E-mails: when a Service Check consists of sending an e-mail and the provided contact e-mail address is wrong, the Evaluator might receive a corresponding automatic notification. They should double check the e-mail address used for the recipient and then, forward the notification to their Field Coordinator within 24 hours.
For each of the above situations, INTERNATIONAL SERVICE CHECK will cross check the information and get back to the Evaluator for confirmation. The Evaluator will get part of the planned remuneration, the amount will be defined individually according to the task performed.

The Evaluator is recognized as such:
The Evaluator should always make sure they are not recognized as such.

If, however, a Evaluator is directly asked if he is a Evaluator or Mystery Shopper, he should never confirm, but rather:
    - show puzzlement and ask what is a Mystery Shopper,
    - stop his Evaluator as soon as possible, maintaining a natural behaviour and avoiding purchasing anything,
    - send an e-mail describing the situation to his Field Coordinator.

If a Evaluator hears or understands that any of the people working at the targeted location have identified him as an Evaluator (they may comment on this without speaking directly to the Evaluator), then the Evaluator should:
    - not say anything about this matter,
    - finish the Service Check normally and complete the corresponding report,
    - send an e-mail to his Field Coordinator describing when he/she was unmasked and the reasons for it, if known.

In each case, INTERNATIONAL SERVICE CHECK will investigate the reason why the Evaluator has been identified and take adequate measures.

The location is crowded, running a specific promotion, in liquidation or in any other exceptional situation:
As long as the location tested is active and attending to their customers, the Evaluator should carry on with the Service Check and then report the situation accordingly. 

The Evaluator is not able to fully perform the Check:
If the Evaluator realizes only during the Service Check that they are not able to perform it according to the Role Description because of missing material or personal skills (examples: no battery left in their camera and a picture needs to be taken; the Evaluator is vegetarian but the visit requires tasting a meal that includes meat, etc.), he should stop the check and inform INTERNATIONAL SERVICE CHECK within 24 hours. In such case, the Service Check will not be paid.
Should any other reason prevent the Evaluator from fully performing a Check; INTERNATIONAL SERVICE CHECK will evaluate the situation and take adequate measures.

Requirements for a valid Service Check: Report 

Completing a Report is a compulsory part of any Service Check assignment. Most Reports are made of a Personal Report and a Questionnaire.

To be valid, the report must fulfil the following criteria:
    - Completed on time: Each Service Check report must be complete within 24 hours from the end of the Service Check (when the Check is a visit, the end of the Service Check is the time at which the Service Checker leaves the location). The report is deemed as complete when the Evaluator fully finishes writing the personal report and has answered the questionnaire, setting it as finished on his online account. A report not completed within the agreed deadline may lead to cancellation of the Service Check.
    - Exhaustive: For each Check, the Evaluator gets a Questionnaire Preview together with the Service Check Documents. This Questionnaire Preview allows the Evaluator to know in advance the type of questions that will need to be answered and therefore, which details need to be memorized. The Evaluator is expected to observe, listen and memorize all of the necessary information to be able to answer each question properly. Answers like “I don’t remember”, “I could not check it”, “I forgot to look at this” are not acceptable and may result in the cancellation of the Service Check.
     - Objective, factual and clear: The personal report, when requested, and the questionnaire must be completed according to facts. The Evaluator needs to report on what was done, said, shown during the Service Check, thus ensuring that all statements are clear and coherent. A report consisting of a description of the Evaluator’s own opinion instead of facts, may lead to the cancellation of the Service Check.
     - Properly written: Most of the time, the report is expected to be completed in local language. If different, this will be mentioned in the Service Check Documents. The Evaluator is expected to write the report in adequate language, using full statements with proper wording, spelling and respecting grammar rules. A non understandable report, a report needing unplanned translation or a full rewording of the said report may lead to the cancellation of the Service Check.
In case a report does not match these conditions, INTERNATIONAL SERVICE CHECK may try to get clarification or additional details from the corresponding Evaluator. To allow the report to be adjusted, each Evaluator should remain available and attentive to answer this type of request within 72 hours from performing the visit. For this purpose, INTERNATIONAL SERVICE CHECK may contact the Evaluator by e-mail or a phone call. 

Requirements for a valid Service Check: Written proof

For some Checks, the Evaluator is required to collect written proof, such as a purchase receipt, a picture of the location or of some of its aspects, brochures, catalogues and other similar items. In most cases, only a digital copy needs to be uploaded to the corresponding report. In any case, all written evidence needs to be kept by the Evaluator for a period of 3 months from the date the Service Check was performed. The Evaluator must ensure that the original documents and pictures remain available for that period of time, in case INTERNATIONAL SERVICE CHECK requests them.

Evaluator rights and commitments / Terms and Conditions

The below terms and conditions are valid and binding for any person registering as a Evaluator at INTERNATIONAL SERVICE CHECK, during and after their account is made active. Not respecting the Evaluator Commitments may lead to legal action. 

Rights: Evaluator personal data protection

INTERNATIONAL SERVICE CHECK treats as confidential all information provided by the Evaluators in their account, as well as information provided about themselves during conversations with our collaborators. This information will be used for statistical analysis and selection only. In the event of INTERNATIONAL SERVICE CHECK wishing to communicate any of this personal information to its customers, this will never be done without the previous agreement from the corresponding Evaluator. 

Rights: Cancellation of Evaluator account 

Each Evaluator can ask for cancellation of his account at any time. INTERNATIONAL SERVICE CHECK reserves the right to cancel the Evaluator’s account on its own initiative when considered adequate (no activity, lack of reliability in the performance of Service Checks, infringement of the established rules, etc.). In such case, the cancellation may be notified to the Evaluator. 

Rights: Evaluator Legal Status  

Evaluators are not employees of INTERNATIONAL SERVICE CHECK. They are engaged as independent workers for each Service Check individually. As such, each Evaluator is responsible for subscribing to his own insurance and for any necessary declarations and taxes, in accordance to the local laws. When additional specific local requisites apply, this will be communicated to the Evaluator upon registration.

Rights: Accepting and refusing Checks 

INTERNATIONAL SERVICE CHECK proposes Checks to Evaluators. Evaluators are free to accept or decline each proposal.
Once a Evaluator accepts performing a Service Check, the Evaluator is provided with the necessary online information and tools to perform the Check and complete the report.
Once a Evaluator performs a Check, he or she implicitly accepts the corresponding conditions concerning:
    - What to do and not to do during the Service Check performance, 
    - Reporting requirements,
    - Offered remuneration.
By not respecting any of those conditions, the Evaluator understands that his Service Check might be cancelled.

INTERNATIONAL SERVICE CHECK respects the right of each Evaluator to refuse any Service Check proposal or cancel any Service Check assignment. However, we reserve the right to cancel the Evaluator’s account when the number of refusals or cancellations is considered excessive. 

Rights: Evaluator expenses and payments  

Expenses
INTERNATIONAL SERVICE CHECK never requires any payment from Evaluators for them to get a Service Check assignment.

For some Service Checks, the scenario includes performing a purchase. In such case, the Evaluator is required to pay for the purchase, as a normal customer would do. Conditions for the refund of the spent amount are always communicated in the Service Check Documents.

Types of remuneration
Total remuneration of each Service Check will consist in one or a combination of the items below:
    - fix fee for performance of the Service Check;
    - variable fee, depending on the purchase amount. In this case, a calculation method is clearly defined and communicated to the Evaluator before the performance of the Service Check;
    - optionally, specific fees to cover travel or other expenses.

How remuneration is set
For each Service Check, remuneration is defined and communicated to the Evaluator before performance of the Check. By performing the Service Check, the Evaluator implicitly agrees to the offered remuneration communicated in the so-called “Fees Invoice” delivered with the rest of Service Check documents. Additionally, Evaluators have the possibility to see and export their history of Service Checks with the corresponding remuneration amounts and payment status.
When specific local taxes apply and need to be deducted from the offered remuneration, this will be communicated to the Evaluator upon registration in the considered country or area.

Payments timeframe
Payments of remunerations will always be processed by INTERNATIONAL SERVICE CHECK after the correct performance of the corresponding Service Check(s). 
INTERNATIONAL SERVICE CHECK processes Service Check payments on a periodical basis. Therefore, the payment timeframe may vary from 1 to 6 weeks, in most cases, under the condition that each Evaluator provided the correct payment data. Any local specification about payment timeframes may be communicated individually to the Evaluator.

Payment methods
INTERNATIONAL SERVICE CHECK does not use cash payment or bank checks. In most cases, payments to Evaluators are dealt by Bank transfer or by an online payment solution, such as PayPal. Payment methods may vary locally and will be communicated to the Evaluator individually. 

Commitments: Confidentiality

Evaluators commit to 
    - Not revealing to any third party information about INTERNATIONAL SERVICE CHECK procedures, customers, Service Check instructions, nor about their own Checks results.
    - Never sharing any written information accessible on their Evaluator’s account. Information provided on this online account is exclusively addressed to the corresponding Evaluator.
    - Never reveal their Evaluator role to any employee of the evaluated location, company or brand. This applies during and also after the Service Check. The only exception will be when explicitly requested by INTERNATIONAL SERVICE CHECK and part of the Role Description.
    - Never share the materials or results of their Service Checks with third parties. Results are to be submitted to INTERNATIONAL SERVICE CHECK only. By accepting a Service Check, the Evaluator agrees to transfer the usage and exploitation rights of the information collected and reported to INTERNATIONAL SERVICE CHECK /Multisearch AG.

Commitments: One Evaluator – One account 

Unique registration
Each Evaluator is allowed to register only once with INTERNATIONAL SERVICE CHECK. Should the Evaluator’s contact data or any other aspect of the Evaluator’s profile change, no new registration is requested. The existing profile should be updated online by the Evaluator.
Should INTERNATIONAL SERVICE CHECK identify a duplicated account, this will be fully investigated. If proved that the Evaluator’s honesty and intentions were not questionable, the unnecessary account will be cancelled, so that only one account is maintained. If we identify that the Evaluator voluntarily infringed this rule, all accounts will be cancelled and future possible applications blocked.

Personal use
Each Evaluator commits to be the only user of his/her account with INTERNATIONAL SERVICE CHECK. If different people from the same household or family wish to be active as Evaluators, they must register individually.

Commitments: Authenticity

Profile
By registering as an Evaluator on our website, each Evaluator commits to providing accurate and authentic information. Any falsification of information would lead to automatic disqualification and permanent exclusion from our database. This rule applies to all the information provided upon registering and when updating the profile during the whole activity of the Evaluator’s account.

Service Checks
By completing any Service Check report, each Evaluator commits to provide accurate and authentic information about his/her own behavior during the visit and all contents of the report. 

Commitments: legitimacy and objectivity 

Our Service Checks aim at providing concrete and objective information about how customers are attended to in predefined shopping or consultation situations.
Each Evaluator must be able and commit to objectively report and evaluate facts. Therefore, should an Evaluator 
    - feel unable to provide an objective report for a specific Service Check because of their own personal opinion about the brand, type of location, service or product tested, 
or
    - work or have worked for the targeted company, brand, location in the last 5 years, 
or
    - work or have worked for any direct competitor of the targeted company, brand or location during the last 5 years,
or
    - have close relatives or close friends currently working or having worked for the targeted company, brand, location or any of its competitors during the last 5 years.
or
    - know anybody currently working for the targeted company, brand or location,

then, the Evaluator commits to communicating this information to INTERNATIONAL SERVICE CHECK and not accepting the Service Check.

INTERNATIONAL SERVICE CHECK reserves the rights for:

Proposing Service Checks: 
INTERNATIONAL SERVICE CHECK does not guarantee a minimum activity or remuneration to the Evaluators. Offering concrete Service Checks will depend on the needs of our customers, especially in terms of location, Evaluator Profile required and minimum Evaluator rotation.

Defining training needs
Any Service Check Assignment may be subject to the Evaluator having previously passed a Certification Test or participated in any training program. Evaluators will be informed accordingly.